Terms of Service

If you do not agree to these Terms, do not use the Services. Additional order forms, statements of work, or a signed Business Associate Agreement may apply to paid customers and will control if they conflict with these Terms on the same subject.

ClinicZora is a software-as-a-service practice platform for clinical teams, including scheduling, client/CRM records, notes and intake tools, messaging and portal features, billing workflows, human-resources tools for clinic staff, and related administrative features. Optional modules (such as voice AI reception) may be enabled per plan or clinic.

ClinicZora is software only. We do not provide medical, clinical, psychological, or other professional healthcare services, and we do not practice medicine or therapy.

• You must provide accurate registration information and keep it updated.
• You are responsible for safeguarding credentials and for activity under your account.
• Notify us promptly of any unauthorized access.
• You must be at least 18 years old (or the age of majority in your jurisdiction).
• Customer administrators are responsible for authorizing users, setting roles, and revoking access when employment or engagement ends.

• Comply with all laws applicable to your practice, including privacy, consumer protection, employment, and healthcare regulations that apply to you.
• Obtain any consents and provide any notices required for recording, messaging, portal access, and processing of client data.
• Ensure only authorized personnel access PHI and other sensitive data in your account.
• Review and approve clinical and operational content before relying on it in practice.

You may not:

• Use the Services unlawfully or in violation of HIPAA or other applicable rules
• Attempt unauthorized access, probe, or disrupt the Services
• Reverse engineer or copy the platform except as allowed by law
• Upload malware or abusive, infringing, or harmful content
• Resell, sublicense, or share access except as expressly permitted
• Misrepresent your identity or affiliation

• Paid features require a subscription or other written order.
• Fees are typically billed in advance (monthly or annually) unless otherwise agreed.
• Trials, if offered, follow the terms stated at enrollment.
• We may change list pricing with at least 30 days' notice for renewals.
• Late or failed payment may result in suspension or termination of access.
• Taxes may apply in addition to stated fees.

You retain ownership of data you and your users submit to the Services (“Customer Data”). You grant ClinicZora a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services and as otherwise described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Data.

For eligible customers that require a Business Associate Agreement, we offer a BAA on paid plans. See our BAA page. You remain responsible for your own compliance program and for configuring the Services appropriately for your practice.

The Services may integrate with third parties (for example Google Calendar, Microsoft Outlook, telephony, email delivery, and payment processors). Your use of those services is subject to their terms and privacy policies. We are not responsible for third-party availability or conduct.

Some features use artificial intelligence to assist with intake transcription, note organization, drafting aids, or similar workflows. AI outputs are tools for authorized users and do not constitute medical, legal, or clinical advice. You are solely responsible for reviewing and approving any AI-assisted content before clinical or operational use.

ClinicZora and its licensors own the Services, including software, design, documentation, and branding. These Terms do not grant you any right to use our trademarks except as needed to identify your use of the Services. Feedback you provide may be used by us without obligation to you.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect that information and use it only for performing under these Terms, except for information that is public, independently developed, or rightfully received from another source.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINICZORA AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO CLINICZORA FOR THE SERVICES IN THAT PERIOD (OR USD $100 IF YOU HAVE NO PAID SUBSCRIPTION).

You will defend and indemnify ClinicZora against claims arising from your Customer Data, your misuse of the Services, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

We may suspend or terminate access for material breach, non-payment, legal risk, or misuse. You may stop using the Services at any time; paid subscriptions end according to your order terms. Upon termination, your right to use the Services ends. You may request an export of Customer Data within 30 days where technically feasible, after which we may delete or de-identify data in accordance with our retention practices and any BAA.

We may modify these Terms. Material changes will be announced by email or in-product notice at least 30 days before they take effect for existing customers where required. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of California, excluding conflict of law rules. Courts located in California will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction.

These Terms are the entire agreement regarding the Services unless superseded by a signed customer agreement. If a provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign to an affiliate or successor. Failure to enforce a provision is not a waiver.

Legal questions: legal@cliniczora.com
ClinicZora Solutions LLC